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SFPUC Suspends Power and Water Shutoffs, Waives Penalties and Interest for Delinquent Payments

This past Sunday Mayor London N. Breed announced that the SFPUC will no longer shut off water or power for delinquent payments, and that both the SFPUC and the San Francisco Municipal Transportation Agency (SFMTA) will no longer add penalties on to delinquent payments during the City’s Local Emergency response to coronavirus. These actions are part of the City’s response to reduce financial impacts on individuals during the COVID-19 pandemic.

The SFPUC is suspending for 60 days the following:

  • The discontinuation or shut off of water service for residents and businesses in San Francisco for non-payment of water and sewer bills,
  • The imposition of late payment penalties or fees for delinquent water and/or sewer bills,
  • The discontinuation or shut off of power service for SFPUC Hetch Hetchy Power Customers in San Francisco for non-payment of power bills,
  • The imposition of late payment penalties or fees for delinquent Hetch Hetchy Power Customer accounts, and
  • The return of delinquent CleanPowerSF Customers to PG&E generation service for failure to pay CleanPowerSF charges.

Public Health Orders and recommendations from the San Francisco Department of Public Health can be found at sfdph.org/dph/alerts/coronavirus.asp. Mayoral Declarations regarding COVID-19 can be found at sfmayor.org/mayoral-declarations-regarding-covid-19.

Sign up for the City’s alert service for official updates: text COVID19SF to 888-777. Call 311 to report issues with City services.

Remember, these are the best ways for all San Franciscans to reduce their risk of getting sick, and preventing COVID-19:

  • Wash hands with soap and water for at least 20 seconds.
  • Cover your cough or sneeze.
  • Stay home if you are sick.
  • Avoid touching your face.
  • Try alternatives to shaking hands, like a wave.
  • If you have recently returned from a country, state or region with ongoing COVID-19 infections, monitor your health and follow the instructions of public health officials.
  • There is no recommendation to wear masks at this time to prevent yourself from getting sick.

Prepare for the possible disruption caused by an outbreak:

  • Prepare to work from home if that is possible for your job, and your employer.
  • Make sure you have a supply of all essential medications for your family.
  • Prepare a child care plan if you or a caregiver are sick.
  • Make arrangements about how your family will manage a school closure.
  • Plan for how you can care for a sick family member without getting sick yourself.
  • Take care of each other and check in by phone with friends, family and neighbors that are vulnerable to serious illness or death if they get COVID-19.
  • Keep common spaces clean to help maintain a healthy environment for you and others. Frequently touched surfaces should be cleaned regularly with disinfecting sprays, wipes or common household cleaning products.